Value-Add Accountants & Bookkeepers understands that you value and wish to have personal information kept secure. We are bound by the Privacy Act (1988) and must comply with the National Privacy Principles. If you want further information about the Privacy Act and the National Privacy Principles, you can visit the Federal Privacy Commissions website at: www.privacy.gov.au

In order to comply with the Act and to ensure you are fully informed, we have developed this statement to inform you about how we collect, use, disclose and secure the personal information we collect via this website and our policies on the management of personal information.

If upon reading this statement you are unclear on any of the matters, wish to know how we deal with other personal information we hold or simply want information, please do not hesitate to contact us via the contact us page on our website.

Collection of Personal Information

Value-Add Accountants & Bookkeepers collects and holds personal information from clients, customers, employees, job applicants, contractors and other individuals. We collect and hold this information for our business purposes.

The main types of personal information Value-Add Accountants & Bookkeepers collects and holds relate to: 

• the contact details and organisational roles of our actual and prospective clients, suppliers and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles;

• personal information collected in the course of providing our services to our clients (for instance financial details if we are engaged to perform financial services); and

• personal information collected when individuals communicate with us (including via email).

We collect most personal information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face-to-face meetings, email messages, telephone conversations, when you use our websites or our social media, or by third parties. If you contact us, we may keep a record of that contact.

We may also collect personal information when it is provided to us by third parties, including our clients. This may include personal information contained in materials provided to us in the course of providing our services to our clients. When this occurs, we rely on the person providing us with that personal information having the right to do so. 

Because of the nature of our business, it is generally impracticable for us to deal with individuals on an anonymous basis or through the use of a pseudonym, although sometimes this is possible (for example, when seeking staff or client feedback generally).

When you visit this website, you need not reveal any personal information. Information we may collect when you visit this website includes your email address if you decide to contact Value-Add Accountants & Bookkeepers via the website.

When you visit our website, Telstra, our Internet Service Provider will record and collect the following information:

• The date and time of your visit

• The Internet address you are using

• The pages you accessed

• The type of Web browser you are using

• The website that referred you to us

• This information is used for statistical and website development purposes only.

Our website also contains cookies. A cookie is a small message, similar in effect to a bookmark, given to your web browser by our website.

Cookies on our website are not used to store personal information, they are only used to assist you in navigating the website when you return. If you do not wish to receive cookies, you may be able to change the settings or your web browser to refuse cookies or notify you of each cookie being sent to your computer.

Purposes of Collection

The information we collect will be used to provide the service requested or to respond to our queries.

When you contact Value-Add Accountants & Bookkeepers via email, we may retain your information and use it to provide you with information on the services offered by Value-Add Accountants & Bookkeepers. We will not sell, rent or trade any of your personal information to any person. We will not disclose information about you unless the disclosure:

• Is required by law;

• Is authorised by law; or

• You have consented to our disclosing the information about you.

Personal Information Quality

We aim to ensure your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself, as requested, and maintain and properly update the information to keep it true, accurate, current and complete.

If you believe that any information is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.

Securing Your Personal Information

We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information from use or alteration.

Accessing Your Personal Information

You can ask us to provide you with access to all personal information that we hold about you. If we are able to, we will give you that access. In some cases, we may charge you a fee for access but in no case will we charge you a fee for applying for access.

If we refuse your request for access, we will give you the reason for that refusal.

We are not required to provide access where:

• The information relates to existing or anticipated legal proceedings, between an individual, and us, and the information would not be accessible by the process of discovery in those proceedings;

• Where denying access is required or authorised by law; or

• Providing access would be unlawful.

Changes to this Statement

This Privacy Statement is not a static document, we may make changes to this Privacy Statement from time to time for any reason. We will publish these on our website.

For more information please contact us.